Terms of Service
Terms of Service
§ 1. DEFINITIONS
1. Terms and Conditions – these Terms and Conditions of sale using means of distance communication and provision of electronic services.
2. Service Provider (Seller) – SR Tech Sp. z o. o. with its registered office in Warsaw, address: 00-521 Warsaw, ul. Hoża 29, XII Commercial Division of the National Court Register, KRS 0000895216, NIP 7722424078, REGON 388700969, BDO 000539497. The Service Recipient's mailing address and the address for sending returns, complaints, and warranty claims is 97-500 Radomsko, ul. Żeromskiego 22/2
3. Online store – the website www.srtech.pl, available at www.srtech.pl, through which the Customer can purchase Products.
4. Customer (Buyer) – an adult visiting the Online Store, as well as a legal person and an organizational unit that is not a legal person, to which specific provisions grant legal capacity, and which places or intends to place an Order, and which has accepted these Terms and Conditions.
5. Online Store Administrator – SR Tech Sp. z o. o. with its registered office in Warsaw, address: 00-521 Warsaw, ul. Hoża 29, XII Commercial Division of the National Court Register, KRS 0000895216, NIP 7722424078, REGON 388700969, BDO 000539497.
6. Product – goods presented in the Online Store, to which the Sales Agreement or Product Order Service applies.
7. Sales Agreement – an agreement for the sale of Products within the meaning of the Civil Code, concluded between the Service Provider and the Service Recipient, using means of distance communication.
8. Party – Service Provider and Service Recipient.
9. Order – a declaration of will by the Service Recipient, aimed directly at concluding a Sales Agreement for Products or a Product Order Service remotely via the Online Store, specifying the type and number of Products.
10. Consumer:
a natural person performing a legal transaction with the Seller not directly related to their business or professional activity, or
a natural person conducting business activity who concludes a contract directly related to their business activity, when the content of the contract indicates that it is not of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity
11. Electronic service – a service provided electronically by the Service Provider to the Service Recipient via the Online Store.
12. Shopping cart – a virtual list of Products that become part of the Order after their approval by the Service Recipient.
13. Business days – days from Monday to Friday, excluding public holidays and days off.
14. The Service Provider's email address is [email protected]
15. E-receipt – a fiscal document confirming the sale, issued in electronic form.
§ 2. GENERAL PROVISIONS
1. With regard to services provided electronically, these Terms and Conditions are the terms and conditions referred to in Article 8 of the Act of July 18, 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422, as amended).
2. In order to place an Order in the Online Store, the Service Recipient must read the Terms and Conditions and accept their provisions when placing the Order.
3. The Service Provider provides the following services through the Online Store: enabling Service Recipients to place Orders for Products available in the Online Store and to conclude Product Sales Agreements and Product Order Agreements at a distance; providing Service Recipients with commercial information about Products available in the Online Store.
4. The photos and images of Products presented in the Online Store are not advertisements within the meaning of the law, but only commercial information about the products within the meaning of the Act on the provision of electronic services, and may differ slightly from the actual appearance.
5. It is prohibited to take actions such as: sending or placing unsolicited commercial information in the Online Store, undertaking IT activities or any other activities aimed at obtaining information not intended for the Customer.
6. Information about Products provided in the Online Store, in particular their descriptions, technical and functional parameters, and prices, do not constitute an offer within the meaning of the Act of April 23, 1964 – Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), but are only an invitation to commence negotiations to conclude a contract within the meaning of Article 71 of the Civil Code. By placing an Order, the Customer makes an offer to purchase a specific Product on the terms specified in the Product description.
7. The prices of Products offered by the Online Store are given in Polish zlotys and include VAT.
8. Reviews/opinions posted by users in the Online Store are not published automatically and are subject to moderation by the Service Provider.
§ 3. RIGHTS AND OBLIGATIONS OF THE SERVICE RECIPIENT
1. The contract for the provision of electronic services is concluded by making a purchase in the Online Store and accepting the accompanying consents.
2. The Service Recipient is entitled to use all content posted on the Online Store only to the extent of the Order placed. Use of the content in any other way is not allowed.
3. The Service Recipient is obliged to comply with the provisions of these Terms and Conditions and to use the Online Store in a manner that does not disrupt its operation or hinder the use of the Online Store by other Service Recipients.
4. The Service Recipient is obliged to immediately notify the Service Provider of any violation of their rights, as well as any violation of the rules set out in these Terms and Conditions.
5. The Service Recipient is obliged to provide true data during the order placement process.
6. The Service Recipient has the right to lodge a complaint related to the functioning of the Online Store. The date of submission of the complaint shall be the date on which it is received by the Service Provider. The complaint should include the first name, last name, mailing address, and the date and type of irregularity that occurred. The Service Provider shall respond to the Service Recipient's request immediately, no later than within 14 days. The response to the complaint shall be sent to the e-mail address provided by the Service Recipient. Complaints should be sent by e-mail to the Service Provider's e-mail address with the subject line “Complaint.”
7. All Works, in particular such as: information and photos of Products, presented on the website www. srtech.pl, are the property of the Online Store Administrator and are protected under the provisions of the Act of February 4, 1994 on copyright and related rights (Journal of Laws of 2006, No. 90, item 101, as amended). In particular, copying them is prohibited.
§ 4. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
1. The Service Provider enables the Service Recipient to place Orders in the Online Store via the Shopping Cart. The Service Provider has the right to refuse to accept an Order, in particular if the Customer: has provided false data, has violated the personal rights of third parties, in particular the personal rights of other Customers, has engaged in behavior that is inconsistent with these Terms and Conditions or applicable law.
2. The Service Provider shall not be liable for technical problems or technical limitations occurring in the computer equipment, end device, ICT system, and telecommunications infrastructure used by the Customer, which prevent them from using the Online Store correctly.
3. The Service Provider reserves the right to suspend or terminate the operation of the Online Store.
4. The Service Provider undertakes to correctly fulfill Orders placed by Service Recipients and to exercise due diligence in providing information to the Service Recipient.
§ 5. PLACING AN ORDER
1. In order to make a purchase, the product must be added to the shopping cart and the Order must be placed correctly, which is done only by the Customer sending the completed form available at www.srtech.pl. The Customer must accept the store's terms and conditions.
2. After placing an Order, the Customer will receive confirmation of acceptance of the Order by e-mail. Upon receipt of the confirmation by the Customer, a Sales Agreement or Product Order Agreement is concluded between the Buyer and the Seller. The confirmation of receipt of the Order sent to the Customer by e-mail contains: the Seller's statement of receipt of the Order; confirmation of all essential elements of the Order.
3. If any irregularities are found in the content of the confirmation of receipt of the Order, please contact the Online Store by email at the Service Provider's email address.
4. Orders placed on Saturdays, Sundays, and holidays will be processed on the next business day.
5. Order fulfillment begins:
in the case of prepayment, after the funds paid by the Customer by bank transfer or through the payment operators Autopay (Shoper payments), Przelewy24, Stripe have been credited to the Service Provider's bank account
immediately in the case of cash on delivery payments
after approval of the credit application by Santander Consumer Bank in the case of installment sales
6. The Service Provider reserves the right to cancel the Order if the order form has been filled in incorrectly.
7. A limited number of Products are available for promotional sales and clearance sales, and Orders are fulfilled in the order in which they are received, until the stock covered by this form of sale is exhausted.
8. For each Order, the Service Provider issues an invoice or receipt in electronic form (e-receipt) or a paper receipt. These are issued when all Products ordered by the Customer are complete and ready for shipment.
9. The Buyer agrees to receive fiscal receipts in electronic form (e-receipt) to the email address provided when placing the order.
10. Changes to the shipping address and cancellation of the Order are possible by sending an email to the Service Provider's email address. Changes or cancellation of the order will only be accepted if the message reaches the store staff before the order is processed.
§ 6. PAYMENTS
1. The cost of shipping is covered by the Customer.
2. The Customer may choose one of the following payment methods for the ordered Products:
online payment (BLIK, quick payments, payment cards, Google Pay) via the Przelewy24, Stripe, Płatności Shoper payment systems (online payment security is provided by Autopay - www.autopay.pl)
cash on delivery
payment of the amount of the ordered Products to the Service Recipient's bank account provided when placing the Order and in the email confirming the Order. Transfers should be made to the following bank account: 40 1140 2004 0000 3402 8119 3911 (MBank). The order number should be provided in the transfer title.
Installment purchase at Santander Consumer Bank.
3. Credit card and e-transfer transactions are settled via Przelewy24, Autopay (Shoper payments) or Stripe. The following payment cards are accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic, and Maestro. If it is necessary to refund a transaction made by the customer with a payment card, the seller will refund the amount to the bank account assigned to the customer's payment card.
3.1. For transactions via Przelewy24: The payment card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the National Court Register under KRS number 0000347935, NIP 7792369887, Regon 301345068.
4. Complaints regarding payments submitted by the Service Recipient should be addressed directly to the Service Provider. If it is determined that the reasons for the complaint are not attributable to the Service Provider, the Service Provider will forward the complaint to PayPro S.A., which operates the Przelewy24 payment system, or to Stripe or Autopay, which operates the Płatności Shoper payment system.
§ 7. DELIVERY AND ORDER PROCESSING TIME
1. Purchased Products are delivered to the address specified in the Order form.
2. Orders are fulfilled within the territory of the Republic of Poland; delivery outside this territory requires prior agreement with the Service Provider. Delivery of purchased Products within the territory of the Republic of Poland is carried out via courier companies, Poczta Polska (Polish Post) and InPost parcel lockers.
3. The order processing time is usually 1-2 business days for products available in stock. The delivery time for products available for pre-sale or available on request may be longer and is specified on the product page. In the event of an extension of the order delivery time, the Customer will be immediately informed by e-mail sent to the e-mail address provided by them when placing the Order in the Online Store.
4. If the Product is not delivered to the Customer within 5 business days from the scheduled delivery date (order processing time + delivery time by courier/post), the Customer should contact the Service Provider by email sent to the Service Provider's email address.
5. If the customer chooses to pay by bank transfer or payment card, the order processing time is counted from the date on which the Seller's bank account or settlement account is credited.
§ 8. RIGHT TO WITHDRAW FROM THE AGREEMENT AND PRODUCT EXCHANGE
1. Pursuant to the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), a Buyer who is a consumer is entitled, within 14 days from the date of receipt of the Product, to withdraw from the sales contract and return the Product in an unchanged condition and without any signs of use beyond what is necessary to determine the nature, characteristics, and functioning of the Product. The packaging must not be damaged or dirty. In the event of withdrawal from the Sales Agreement, both the Seller and the Buyer who is a consumer are obliged to return everything they have received from the other party under the concluded Agreement. The Seller does not accept cash on delivery parcels or parcels sent to a parcel locker. Devices returned without contact information from the sender will not be accepted.
2. A Buyer who is also a consumer who has concluded a distance contract may withdraw from it without giving reasons by submitting a relevant written statement within 14 days of receiving the Product. The statement must include the customer's personal details, telephone number, and account number for the refund. Proof of purchase must also be attached. To this end, a statement of withdrawal from the Agreement must be sent within the above-mentioned period to the Service Provider's email address.
3. In the event of withdrawal from the Agreement, the Sales Agreement shall be deemed not to have been concluded. The Product should be returned by the Buyer immediately, no later than within 14 days from the date of withdrawal from the Agreement, to the Service Provider's mailing address (97-500 Radomsko, ul. Żeromskiego 22/2). Returns sent to a different address will not be accepted. The Buyer shall bear the costs of returning the Product. The returned product must not bear any visible signs of use and must be packed in its original packaging in a manner that prevents damage. The Buyer must return the Product by courier or Polish Post.
4. After receiving the returned goods and checking that they do not bear any signs of use, the Seller shall refund the value of the Product by bank transfer to the bank account number provided in the statement of withdrawal from the Agreement.
5. The 14-day period during which the Buyer may withdraw from the Agreement shall be counted from the date on which the Buyer took possession of the Product.
6. With the Seller's consent, the Buyer may exchange the Product for another one, provided that they notify the Seller of their intention to do so (by email to the Service Provider's email address) within 14 days of delivery. The requirements specified above regarding the return of the Product do not affect or limit the Buyer's rights to file a complaint in accordance with the law and should be interpreted – in relation to Buyers who are consumers – in accordance with the applicable law.
7. In the event of a Product replacement, the payment for the Product in the amount of the Price shall be credited towards the Price of the newly ordered Product, and any difference in the Price shall be paid by the Buyer or refunded by the Seller to the Buyer's bank account.
§ 9. COMPLAINTS
1. Complaints regarding non-compliance of the Product with the Sales Agreement:
1.1. The basis and scope of the Seller's liability towards the Buyer who is a Consumer, due to non-compliance of the Product with the Sales Agreement and warranty, are specified in the Civil Code.
1. 2. Notifications of non-compliance of the Product with the Sales Agreement and the submission of the relevant request can be made by sending information about the complaint to the email address of the Service Provider/Guarantor.
1.3. After submitting a complaint by email, you must complete the complaint form and attach it to the shipment with the device. The form can be downloaded here. The document should contain the following information: customer's first and last name, mailing address, telephone number, email address, product name and reason for complaint, date of purchase/order number, and a specific description of the defect.
1.4. In order for the complaint to be considered, the defective product must be delivered to the Service Provider's mailing address (97-500 Radomsko, ul. Żeromskiego 22/2) by courier or Poczta Polska (Polish Post). Please enclose proof of purchase of the Product. In order to speed up the complaint procedure, before sending the defective product, the buyer should contact the Service Provider by email and fill in the complaint form. Complaints sent to a different address will not be accepted. We do not accept cash on delivery parcels or parcels sent to parcel lockers/automats. Devices returned without a complaint form or information in the form of a complaint form will not be considered.
1.5. In the event of non-compliance of the Product with the Sales Agreement resulting from delivery (e.g., damaged packaging, broken security tapes), please draw up a complaint report in the presence of the courier and attach it to the returned shipment.
1.6. The Seller shall respond to the Buyer's request immediately, no later than within 14 days. The response to the complaint shall be sent to the e-mail address provided by the Buyer.
1.7. In the case of a complaint by a Buyer who is a Consumer, failure to consider the complaint within 14 days shall be tantamount to its acceptance. In connection with a justified complaint by a Buyer who is a Consumer, the Seller shall cover the costs of delivery and replacement of the goods with goods free from defects. Delivery costs shall be covered by the Seller if they ordered the transport themselves or if they previously agreed with the Buyer on the method of returning the goods.
2. Complaints related to the provision of electronic services by the Service Provider:
2.1. Complaints related to the provision of electronic services via the Online Store may be submitted by the Service Recipient via email to the Service Provider's email address.
2.2. The above email should contain as much information as possible about the circumstances of the complaint, in particular the type and date of the irregularity and contact details. The information provided will significantly facilitate and speed up the processing of the complaint by the Service Provider.
2.3. The Service Provider shall consider the complaint immediately, no later than within 14 days.
2.4. The Service Provider's response to the complaint shall be sent to the Service Recipient's email address provided in the complaint form or in another manner specified by the Service Recipient.
2.5. The Service Provider provides a warranty for the products sold. The warranty covers a period of 12 months or longer if such information is provided on the product page. The warranty covers defects in products that were not caused by improper use, flooding, faulty electrical installation, etc. If the product is replaced with a new one under warranty, the warranty period starts anew. The warranty procedure usually takes no longer than 14 days, but this time may be extended if the components necessary for repair are not available. The warranty is valid in Poland. Complaints rights under EU law are valid within the EU. The warranty is provided on a door-to-door basis or using InPost parcel lockers, if possible. The basis for submitting a warranty claim is proof of purchase of the Product from the Service Provider.
3. Complaints regarding differences in the appearance of the Product ordered and the Product received, which result from errors in the settings of the Buyer's monitor, in particular differences in the colors and shades of the materials from which the Product is made, do not constitute grounds for a complaint about the Product.
4. Products offered in the Online Store also come with a manufacturer's warranty.
$ 10. WARRANTY
Warranty claims:
1.1. The basis and scope of the Seller's liability towards the Buyer who is a Consumer under the Warranty are specified in the Civil Code.
1.2. Notifications of Product non-compliance under the Warranty and the submission of a relevant request can be made by sending information about the complaint to the contact details provided in the contact section, including the Service Provider's email address.
1.3. The above email should contain as much information and circumstances as possible regarding the subject of the complaint, in particular the type (description) and date of the irregularity, as well as contact details. The information provided will significantly facilitate and speed up the consideration of the complaint under the Warranty by the Service Provider.
1.4. The condition for considering a complaint under the Warranty is the delivery of the defective product to the Service Provider's mailing address (97-500 Radomsko, ul. Żeromskiego 22/2) by courier or Poczta Polska (Polish Post). Returns sent to a different address will not be accepted. Please enclose proof of purchase of the Product. In order to speed up the complaint procedure, the buyer should contact the Service Provider by phone or email before sending the defective product.
1.5. Complaints under the Warranty are considered within 14 days. In connection with a justified complaint by a Buyer who is a Consumer, the Seller shall cover the costs of delivery and replacement of the goods with goods free from defects. Delivery costs shall be covered by the Seller if they ordered the transport themselves or if they previously agreed with the Buyer on the method of returning the goods.
1.7. The Seller shall be liable under the warranty if a physical defect is found within two years from the date of delivery of the goods to the Buyer. If the Buyer is a Consumer and the subject of the sale is a used movable item, the Seller's liability shall be limited to one year from the date of delivery of the goods to the Buyer.
§ 11. TERMS AND CONDITIONS FOR TERMINATING ELECTRONIC SERVICE AGREEMENTS
1. Termination of an agreement for the provision of electronic services:
1.1. An agreement for the provision of continuous and indefinite electronic services (e.g., Newsletter Service) may be terminated.
1.2. The Service Recipient may terminate the contract with immediate effect and without giving reasons by sending an appropriate statement by e-mail to the Service Provider's e-mail address.
1.3. The Service Provider may terminate a contract for the provision of electronic services
of a continuous and indefinite nature if the Service Recipient violates the Terms and Conditions, in particular if they provide illegal content after an unsuccessful prior request to cease the violations with a specified deadline. In such a case, the agreement expires after 7 days from the date of submission of the declaration of intent to terminate it (notice period).
1.4. Termination leads to the cessation of the legal relationship with effect for the future.
2. The Service Provider and the Service Recipient may terminate the contract for the provision of the Electronic Service at any time by mutual agreement.
§ 12. PRIVACY POLICY
1. This Privacy Policy sets out the rules for the processing and protection of personal data provided by Users in connection with their use of the services of the online store www.srtech.pl. The data is processed on the basis of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
2. The administrator of personal data contained on the website is SR Tech Sp. z o. o. with its registered office in Warsaw, address: 00-521 Warsaw, ul. Hoża 29, XII Commercial Division of the National Court Register, KRS 0000895216, NIP 7722424078, REGON 388700969, BDO 000539497.
3. In order to ensure the security of the data entrusted to us, internal procedures and recommendations have been developed to prevent unauthorized access to the data. Their implementation and compliance with relevant legal acts - the Personal Data Protection Act, the Act on the Provision of Electronic Services, as well as all types of executive acts and Community law acts - is monitored.
4. Personal Data is processed on the basis of the consent given by the User and in cases where the law authorizes the Administrator to process personal data on the basis of legal provisions or for the purpose of performing a contract concluded between the parties.
5. The Website performs the functions of obtaining information about users and their behavior in the following manner:
a) through information voluntarily entered in forms,
b) through the collection of “cookies” [see the “cookies” policy].
6. The Website collects information voluntarily provided by the user that is necessary to fulfill Orders for Service Recipients. This includes first name, last name, billing address, delivery address, email address, and phone number.
7. The data provided in the form is processed for the purpose resulting from the function of a specific form, e.g. to handle an information request, accept and fulfill an order, or provide warranty service.
8. Personal data left on the website will not be sold or made available to third parties, except for the purpose of order fulfillment. In the case of order fulfillment, the data may be transferred to courier companies and payment system operators, and in the case of installment sales, to the company performing the installment sales and Santander Consumer Bank.
9. The data contained in the form may be viewed by the natural person who entered it. That person also has the right to modify and discontinue the processing of their data at any time.
10. We reserve the right to change the privacy policy of the website, which may be affected by the development of Internet technology, possible changes in the law regarding the protection of personal data, and the development of our website. We will inform you of any changes in a visible and understandable manner.
11. The Website may contain links to other websites. Such websites operate independently of the Website and are not supervised in any way by www.srtech.pl. These websites may have their own privacy policies and regulations, which we recommend that you read.
§ 13. FINAL PROVISIONS
1. Contracts concluded through the Online Store are concluded on the basis of and in accordance with Polish law.
2. The Service Provider shall not be liable for the consequences of the Customer placing an Order in an improper manner or in a manner inconsistent with the Terms and Conditions, in particular for incorrectly completing the registration form or the Order form. Subject to mandatory provisions of law, the Seller's liability towards Buyers who are not Consumers is limited to actual damages and does not include lost profits and is limited to the amount of the Price.
3. The Service Provider reserves the right to amend the provisions of the Terms and Conditions in particularly justified cases, including when the need to introduce amendments results directly from a change in the law. Service Recipients will be informed of changes to the Terms and Conditions by posting information about the changes on the Online Store's Website, together with a list of changes and the date of each change at the end of the Terms and Conditions. All changes to the Terms and Conditions shall become effective within 2 weeks of their publication in the manner described in the previous sentence. The amendment to the Terms and Conditions shall not affect the acquired rights related to already concluded sales contracts, and Orders placed by Service Users before the amendments to the Terms and Conditions come into force shall be processed in accordance with the existing provisions of the Terms and Conditions. Notification of the amendment to the Terms and Conditions shall be made no later than 14 calendar days before the amended Terms and Conditions come into force.
4. Any disputes arising from sales agreements between the Online Store and consumers shall be resolved in the first instance through negotiation, with the intention of reaching an amicable settlement. However, if this is not possible or is unsatisfactory to either party, disputes shall be settled by the competent common court in accordance with paragraph 5.
5. Judicial settlement of disputes:
5.1. Any disputes arising between the Service Provider and the Service Recipient who is also a Consumer shall be submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure of November 17, 1964 (Journal of Laws of 2014, item 101, as amended).
5.2. Any disputes arising between the Service Provider and the Service Recipient who is not also a Consumer shall be submitted to the court having jurisdiction over the seat of the Service Provider.
6. These Terms and Conditions shall enter into force on May 31, 2021.