Terms of Service
Terms of Service
§ 1. DEFINITIONS
1. Terms and Conditions – these Terms and Conditions governing sales via means of distance communication and the provision of services by electronic means.
2. Service Provider (Seller) – SR Tech Sp. z o.o., with its registered office in Warsaw, address: 00-521 Warsaw, ul. Hoża 29, 12th Commercial Division of the National Court Register, KRS 0000895216, NIP 7722424078, REGON 388700969, BDO 000539497. The Customer’s correspondence address and the address for sending returns, complaints and warranty claims is 97-540 Pławno, Gidelska 61.
3. Online Shop – the website www.srtech.pl, accessible at www.srtech.pl, through which the Customer may purchase Products.
4. Customer (Buyer) – an adult visiting the Online Shop, as well as a legal person and an organisational unit that is not a legal person but to which specific provisions grant legal capacity, and which places or intends to place an Order, and which has accepted these Terms and Conditions.
5. Online Shop Administrator – SR Tech Sp. z o. o., with its registered office in Warsaw, address: 00-521 Warsaw, ul. Hoża 29, 12th Commercial Division of the National Court Register, KRS 0000895216, NIP 7722424078, REGON 388700969, BDO 000539497.
6. Product – goods presented in the Online Shop, to which the Contract of Sale or the Product Order Service relates.
7. Contract of Sale – a contract for the sale of Products within the meaning of the Civil Code, concluded between the Service Provider and the Customer using means of distance communication.
8. Party – the Service Provider and the Customer.
9. Order – a declaration of intent by the Customer, aimed directly at concluding a Sales Contract for Products or a Product Order Service remotely via the Online Shop, specifying the type and quantity of Products.
10. A Consumer is:
- a natural person entering into a legal transaction with the Seller that is not directly related to their business or professional activity, or
- a natural person carrying on a business who concludes a contract directly related to their business, where it is apparent from the content of the contract that it is not of a professional nature, as determined in particular by the subject of their business activity, as disclosed under the provisions on the Central Register and Information on Economic Activity
11. Electronic service – a service provided electronically by the Service Provider to the Customer via the Online Shop.
12. Shopping basket – a virtual list of Products which become part of the Order once confirmed by the Customer.
13. Working days – days from Monday to Friday, excluding public holidays and non-working days.
14. The Service Provider’s email address is [email protected]
15. E-receipt – a fiscal document confirming the sale, issued in electronic form.
§ 2. GENERAL PROVISIONS
1. With regard to services provided electronically, these Terms and Conditions constitute the terms and conditions referred to in Article 8 of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws of 2013, item 1422, as subsequently amended).
2. In order for a Customer to place an Order via the Online Shop, they must read these Terms and Conditions and accept their provisions at the time of placing the Order.
3. The Service Provider provides the following services via the Online Shop: enabling Service Users to place Orders for Products available through the Online Shop and to conclude Contracts for the sale of Products and distance contracts for the supply of Products; providing Service Users with commercial information about Products available in the Online Shop.
4. Photographs and images of Products displayed on the Online Shop do not constitute advertising within the meaning of the law, but merely commercial information about goods within the meaning of the Act on the Provision of Electronic Services, and may differ slightly from their actual appearance.
5. It is prohibited to undertake actions such as: sending or posting unsolicited commercial information on the Online Shop, or carrying out IT activities or any other actions aimed at obtaining information not intended for the Customer.
6. Information about Products provided in the Online Shop, in particular their descriptions, technical and performance specifications, and prices, does not constitute an offer within the meaning of the Act of 23 April 1964 – Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), but merely constitute an invitation to commence negotiations with a view to concluding a contract within the meaning of Article 71 of the Civil Code. By placing an Order, the Customer makes an offer to purchase a specific Product on the terms set out in the Product description.
7. The prices of Products available in the Online Shop are quoted in Polish zlotys and include VAT.
8. Reviews and opinions posted by users on the Online Shop are not published automatically and are subject to moderation by the Service Provider.
§ 3. RIGHTS AND OBLIGATIONS OF THE SERVICE RECIPIENT
1. The contract for the provision of electronic services, concluded by making a purchase in the Online Shop and accepting the accompanying consents.
2. The Customer is entitled to use any content published on the Online Shop solely within the scope of the Order placed. Any other use of the content is prohibited.
3. The Customer is obliged to comply with the provisions of these Terms and Conditions and to use the Online Shop in a manner that does not disrupt its operation or hinder other Customers’ use of the Online Shop.
4. The Customer is obliged to notify the Service Provider immediately of any infringement of their rights, as well as of any breach of the rules set out in these Terms and Conditions.
5. The Customer is obliged to provide accurate details when placing an order.
6. The Customer has the right to lodge a complaint regarding the operation of the Online Shop. The date on which the complaint is received by the Service Provider shall be deemed the date of submission. The complaint should include the Customer’s first name, surname, correspondence address, and the date and nature of the irregularity that occurred. The Service Provider shall respond to the Customer’s complaint without delay, and no later than within 14 days. A response to the complaint shall be sent to the email address provided by the Customer. Complaints should be submitted by email to the Service Provider’s email address with the subject line ‘Complaint’.
7. All Works, in particular such as: information and photographs of Products, presented on the website www. srtech.pl, are the property of the Online Shop Administrator and are protected under the provisions of the Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws of 2006, No. 90, item 101, as amended). In particular, copying them is prohibited.
§ 4. RIGHTS AND OBLIGATIONS OF THE SERVICE PROVIDER
1. The Service Provider enables the Customer to place Orders in the Online Shop via the Shopping Basket. The Service Provider has the right to refuse to accept an Order, in particular where the Customer: has provided false information, has infringed the personal rights of third parties, in particular the personal rights of other Customers, or has engaged in conduct that is inconsistent with these Terms and Conditions or applicable law.
2. The Service Provider shall not be liable for any technical problems or technical limitations arising from the computer hardware, end device, ICT system or telecommunications infrastructure used by the Customer, which prevent the Customer from using the Online Shop correctly.
3. The Service Provider reserves the right to suspend or terminate the operation of the Online Shop.
4. The Service Provider undertakes to process Orders placed by Service Users correctly and to exercise due care when providing information to the Service User.
§ 5. PLACING AN ORDER
1. To make a purchase, the Customer must add a product to their shopping basket and correctly place an Order, which is done solely by the Customer submitting the completed form available at www.srtech.pl. The Customer must accept the shop’s terms and conditions.
2. After placing an Order, the Customer will receive confirmation of the Order’s acceptance by email. Upon the Customer’s receipt of the confirmation, a Contract of Sale or a Contract for the Supply of Products is concluded between the Buyer and the Seller. The confirmation of receipt of the Order sent to the Customer by email contains: a statement by the Seller confirming receipt of the Order; and confirmation of all essential elements of the Order.
3. Should any discrepancies be found in the content of the Order confirmation, please contact the Online Shop by email at the Service Provider’s email address.
4. Orders placed on Saturdays, Sundays and public holidays will be processed on the next working day.
5. Order fulfilment begins:
in the case of prepayment, once the funds paid by the Customer via bank transfer or through the payment providers Autopay (Shoper payments), Przelewy24 or Stripe have been credited to the Service Provider’s bank account
immediately in the case of cash on delivery
upon approval of the credit application by Santander Consumer Bank in the case of instalment sales
6. The Service Provider reserves the right to cancel an Order if the order form has been completed incorrectly.
7. A limited number of Products are allocated for promotional sales and clearance sales, and Orders are processed in the order in which they are received, until stocks covered by this form of sale are exhausted.
8. For each Order, the Service Provider shall issue an invoice or a receipt in electronic form (e-receipt) or a paper receipt. These are issued once all Products ordered by the Customer have been gathered and are ready for dispatch.
9. The Buyer agrees to receive fiscal receipts in electronic form (e-receipt) at the email address provided when placing the order.
10. Changes to the delivery address and cancellation of an Order may be made by sending an email to the Service Provider’s email address. Changes or cancellation of an Order will only be accepted if the email reaches the shop’s customer service team before the Order is processed.
§ 6. PAYMENTS
1. The cost of delivery shall be borne by the Customer.
2. The Customer may choose one of the following payment methods for the ordered Products:
- online payment (BLIK, quick payments, payment cards, Google Pay) via the Przelewy24, Stripe or Shoper Payments systems (online payment security is provided by Autopay – www.autopay.pl)
- cash on delivery
- payment of the amount for the ordered Products into the Service Provider’s bank account specified when placing the Order and in the email confirming the Order. Transfers should be made to the following bank account: 40 1140 2004 0000 3402 8119 3911 (MBank). Please state the order number in the transfer reference.
- instalment purchase via Santander Consumer Bank.
3. Credit card and e-transfer transactions are processed via Przelewy24, Autopay (Shoper payments) or Stripe. The following payment cards are accepted: Visa, Visa Electron, MasterCard, MasterCard Electronic and Maestro. Should it be necessary to refund a transaction made by the customer using a payment card, the seller will refund the amount to the bank account linked to the customer’s payment card.
3.1. For transactions via Przelewy24: The payment card operator is PayPro SA Agent Rozliczeniowy, ul. Kanclerska 15, 60-327 Poznań, entered in the Register of Entrepreneurs of the National Court Register maintained by the District Court for Poznań Nowe Miasto and Wilda in Poznań, 8th Commercial Division of the National Court Register, under KRS number 0000347935, NIP 7792369887, REGON 301345068.
4. Complaints regarding payments submitted by the Customer should be addressed directly to the Service Provider. If it is established that the reasons for the complaint do not lie with the Service Provider, the Service Provider shall forward the complaint to PayPro S.A., which operates the Przelewy24 payment system, or to Stripe, or to Autopay, which operates the Płatności Shoper payment system.
§ 7. DELIVERY AND ORDER PROCESSING TIME
1. Purchased Products are delivered to the address specified in the Order form.
2. Orders are fulfilled within the territory of the Republic of Poland; delivery outside this territory requires prior agreement with the Service Provider. Delivery of purchased Products within the Republic of Poland is carried out via courier companies, Poczta Polska and InPost parcel lockers.
3. Order processing time is usually 1–2 working days for products in stock. The processing time for products available for pre-order or made to order may be longer and is specified on the product page. In the event of a delay in order processing, the Customer will be informed immediately by email sent to the email address provided by them when placing the Order in the Online Shop.
4. If the Product is not delivered to the Customer within 5 working days of the scheduled delivery date (order processing time + delivery time by the courier company/post office), the Customer should contact the Supplier by email sent to the Supplier’s email address.
5. If the customer chooses to pay by bank transfer or payment card, the order processing time is calculated from the date on which the funds are credited to the Seller’s bank account or settlement account.
§ 8. RIGHT TO WITHDRAW FROM THE CONTRACT AND PRODUCT EXCHANGE
1. In accordance with the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827, as subsequently amended), a Buyer who is a consumer is entitled, within 14 days of receiving the Product, to withdraw from the contract of sale and return the Product in an unaltered condition and showing no signs of use beyond what is necessary to ascertain the nature, characteristics and functioning of the Product. The packaging must not be damaged or soiled. In the event of withdrawal from the Contract of Sale, both the Seller and the Buyer who is a consumer are obliged to return everything they have received from the other party under the concluded Contract. The Seller does not accept cash-on-delivery parcels or parcels sent to a parcel locker. Devices returned without the sender’s contact details attached will not be accepted.
2. A Buyer who is also a consumer and who has entered into a distance contract may withdraw from it without giving any reason by submitting an appropriate statement in writing or electronically via the website https://srtech.com.pl/zwroty/ within 14 days of receiving the Product. The notice must include the customer’s personal details, telephone number and bank account number for the refund. Proof of purchase must also be attached. To this end, a notice of withdrawal from the Contract must be sent to the Service Provider’s email address within the aforementioned period.
3. In the event of withdrawal from the Contract, the Contract of Sale shall be deemed not to have been concluded. The Buyer must return the Product without delay, no later than within 14 days of the date of withdrawal from the Contract, to the Service Provider’s postal address (97-540 Pławno, Gidelska 61). Returns sent to any other address will not be accepted. The Buyer shall bear the costs of returning the Product. The returned Product must not show any visible signs of use and must be packed in its original packaging in such a way as to prevent damage. The Buyer must return the Product via a courier service or Poczta Polska.
4. Upon receipt of the returned goods and verification that they bear no signs of use, the Seller shall refund the value of the Product by bank transfer to the bank account number provided in the notice of withdrawal from the Contract.
5. The 14-day period within which the Buyer may withdraw from the Contract shall be counted from the day on which the Buyer took possession of the Product.
6. With the Seller’s consent, the Buyer may exchange the Product for another one, provided they notify the Seller of their intention to do so (by email to the Service Provider’s email address) within 14 days of the date of delivery. The requirements set out above regarding the return of the Product do not infringe upon or limit the Buyer’s rights to lodge a complaint in accordance with the law and must be interpreted – in relation to Buyers who are consumers – in accordance with the applicable legal provisions.
5. If the customer chooses to pay by bank transfer or payment card, the order processing time is calculated from the date on which the funds are credited to the Seller’s bank account or settlement account.
§ 9. COMPLAINTS
1. Complaints regarding the Product’s non-conformity with the Sales Contract:
1.1. The basis and scope of the Seller’s liability towards the Buyer, who is a Consumer, arising from the Product’s non-conformity with the Sales Contract and the guarantee, are set out in the Civil Code.
1.2. Notification of the Product’s non-conformity with the Sales Contract and the submission of a corresponding claim may be made by sending details of the complaint to the Service Provider’s/Guarantor’s email address.
1.3. After submitting a complaint by email, you must complete the complaint form and enclose it with the parcel containing the device. The form can be downloaded here. The document should contain the following information: the customer’s full name, postal address, telephone number, email address, product name and reason for the complaint, date of purchase/order number, and a specific description of the fault.
1.4. A condition for the complaint to be considered is that the faulty product must be delivered to the Service Provider’s postal address (97-540 Pławno, Gidelska 61) via a courier company or the Polish Post (Poczta Polska). Please enclose proof of purchase of the product. To speed up the complaints procedure, the buyer should contact the Service Provider by email and complete the complaints form before sending the faulty product. Complaints sent to any other address will not be accepted. We do not accept cash-on-delivery parcels or those sent to parcel lockers. Devices returned without the complaint form or information in the format of the form will not be considered.
1.5. In the event of the Product not complying with the Sales Contract as a result of delivery (e.g. damaged packaging, broken security seals), please draw up a complaint report in the presence of the courier and enclose it with the returned parcel.
1.6. The Seller shall respond to the Buyer’s request without delay, and no later than within 14 days. A response regarding the complaint shall be sent to the email address provided by the Buyer.
1.7. In the case of a complaint by a Buyer who is a Consumer, failure to consider the complaint within 14 days shall be deemed to constitute acceptance of the complaint. In the event of a justified complaint by a Buyer who is a Consumer, the Seller shall cover the costs of delivery and replacement of the goods with goods free from defects. Delivery costs shall be covered by the Seller if the Seller arranged the transport themselves or if they had previously agreed with the Buyer on the method of returning the goods.
2. Complaints relating to the provision of electronic services by the Service Provider:
2.1. The Service Recipient may submit complaints relating to the provision of electronic services via the Online Shop by email to the Service Provider’s email address.
7. In the event of a Product exchange, the payment for the Product, amounting to the Price, will be credited towards the Price of the newly ordered Product; any difference in Price will be paid by the Buyer or refunded by the Seller to the Buyer’s bank account, as appropriate.
8. If a parcel is not collected, the Buyer shall be charged the cost of returning the parcel to the Seller.
$ 10. WARRANTY
Claims under the Warranty:
1.1. The basis and scope of the Seller’s liability towards the Buyer, who is a Consumer, under the Warranty are set out in the Civil Code.
1.2. Notification of a Product’s non-conformity under the Warranty and the submission of a corresponding claim may be made by sending details of the complaint to the contact details provided in the ‘Contact’ section, including the Service Provider’s email address.
1.3. The email should contain as much information and detail as possible regarding the subject of the complaint, in particular the nature (description) and date of the defect, as well as your contact details. The information provided will significantly facilitate and expedite the Service Provider’s handling of the complaint under the Warranty.
1.4. A condition for the consideration of a complaint under the Warranty is the delivery of the defective product to the Service Provider’s postal address (97-540 Pławno, Gidelska 61) via a courier company or Poczta Polska. Returns sent to any other address will not be accepted. Please enclose proof of purchase of the Product. To speed up the complaint procedure, the buyer should contact the Service Provider by telephone or email before sending the defective product.
1.5. A complaint under the Warranty shall be dealt with within 14 days. In the event of a valid complaint by a Buyer who is a Consumer, the Seller shall cover the costs of delivery and replacement of the goods with goods free from defects. Delivery costs are covered by the Seller if the Seller arranged the transport themselves or if they had previously agreed with the Buyer on the method of returning the goods.
1.7. The Seller is liable under the warranty if a physical defect is discovered within two years of the date on which the goods were delivered to the Buyer. If the Buyer is a Consumer and the subject of the sale is a second-hand movable item, the Seller’s liability is limited to one year from the date on which the goods were delivered to the Buyer.
§ 11. TERMS AND CONDITIONS FOR TERMINATING CONTRACTS FOR THE PROVISION OF ELECTRONIC SERVICES
1. Termination of a contract for the provision of an electronic service:
1.1. A contract for the provision of a continuous and open-ended electronic service (e.g. the Newsletter Service) may be terminated.
1.2. The Service Recipient may terminate the contract with immediate effect and without giving reasons by sending an appropriate notice via email to the Service Provider’s email address.
2.2. In the email, please provide as much information as possible regarding the circumstances of the complaint, in particular the nature and date of the issue, as well as your contact details. The information provided will significantly facilitate and expedite the Service Provider’s handling of the complaint.
2.3. The Service Provider shall consider the complaint without delay, and no later than within 14 days.
2.4. The Service Provider’s response to the complaint shall be sent to the Customer’s email address provided in the complaint form or by any other means specified by the Customer.
2.5. The Service Provider provides a warranty for the products sold. The warranty covers a period of 12 months or longer if such information is stated on the product page. The warranty covers defects in products that have not been caused by misuse, water damage, faulty electrical installation, etc. If a product is replaced with a new one under warranty, the warranty period starts afresh. The warranty procedure is usually completed within 14 days, but this period may be extended if the components necessary for repair are unavailable. The warranty is valid within Poland. Rights to make a complaint under EU law apply throughout the EU. The warranty is processed on a door-to-door basis or via InPost Parcel Lockers where possible. The basis for making a warranty claim is proof of purchase of the Product from the Service Provider.
3. Complaints regarding differences in the appearance of the Product ordered compared to the one received, which result from errors in the Buyer’s monitor settings – in particular, differences in the colours and shades of the materials from which the Product is made – do not constitute grounds for a complaint about the Product.
4. Products offered in the Online Shop are also covered by the manufacturer’s warranty.
§ 12. PRIVACY POLICY
1. This Privacy Policy sets out the rules for the processing and protection of personal data provided by Users in connection with their use of the services of the online shop at www.srtech.pl. Data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016
2. The data controller for the personal data contained on the website is SR Tech Sp. z o.o., with its registered office in Warsaw, at 00-521 Warsaw, ul. Hoża 29, 12th Commercial Division of the National Court Register, KRS 0000895216, NIP 7722424078, REGON 388700969, BDO 000539497.
3. To ensure the security of the data entrusted to us, internal procedures and guidelines have been drawn up to prevent unauthorised access to personal data. Compliance with these procedures and their adherence to relevant legislation – the Personal Data Protection Act, the Act on the Provision of Electronic Services, as well as all types of implementing regulations and EU legislation – is monitored.
4. Personal data is processed on the basis of consent given by the User and in cases where the law authorises the Controller to process personal data in accordance with legal provisions or for the purpose of performing a contract concluded between the parties.
5. The Website collects information about users and their behaviour in the following ways:
a) through information voluntarily entered into forms,
b) through the collection of ‘cookies’ (see Privacy Policy).
6. The Website collects information voluntarily provided by the user that is necessary to fulfil Orders for Service Recipients. This includes first name, surname, billing address, delivery address, email address and telephone number.
7. The data provided in the form is processed for the purpose specified by the function of the particular form, e.g. to handle enquiries, accept and fulfil orders, and provide warranty services.
8. In the case of order fulfilment, data may be transferred to courier companies and payment system operators; in the case of instalment sales, to the company handling the instalment sales and to Santander Consumer Bank. The data is used to provide sales and after-sales services.
9. The individual who entered the data into the form has the right to access it. That person also has the right to amend their data and to object to its processing at any time.
10. We reserve the right to amend the website’s privacy policy, which may be influenced by developments in internet technology, any changes to data protection legislation, and the development of our website. We will notify you of any changes in a clear and comprehensible manner.
11. The Website may contain links to other websites. Such websites operate independently of the Website and are in no way supervised by www.srtech.pl. These websites may have their own privacy policies and terms and conditions, which we recommend you familiarise yourself with.
§ 13. INFORMATION ON WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT
1. Waste electrical and electronic equipment (hereinafter: ‘waste equipment’) must not be disposed of together with other household waste. The holder of waste equipment originating from private households is obliged to hand it over to a collection point for waste equipment or to an entity authorised to collect it.
2. The holder of waste electrical and electronic equipment from private households is obliged to hand it over to a waste electrical and electronic equipment collector or another authorised entity located in the immediate vicinity, e.g. a municipal waste collection point (PSZOK).
3. In the event of equipment being delivered to a household, the Seller is obliged to collect the waste equipment free of charge at the place of delivery, provided that the equipment is of the same type and served the same purpose as the equipment being delivered. If you wish to exercise this right, please notify us in advance by emailing [email protected] or via the contact form. The product to be collected must be properly secured and packed.
§ 14. FINAL PROVISIONS
1. Contracts concluded via the Online Shop are governed by and concluded in accordance with Polish law.
2. The Service Provider shall not be liable for any consequences arising from the Service Recipient placing an Order incorrectly or in breach of these Terms and Conditions, in particular where the registration form or Order form has been completed incorrectly. Subject to mandatory provisions of law, in relation to Buyers who are not Consumers, the Seller’s liability is limited to actual damages and does not cover lost profits, and is capped at the Price.
3. The Service Provider reserves the right to amend the provisions of these Terms and Conditions in particularly justified cases, including where the need to make such amendments arises directly from a change in the law. Service Users will be informed of changes to the Terms and Conditions by the publication of information regarding such changes on the Online Shop’s website, together with a list of the changes and the date of each change at the end of the Terms and Conditions. Any amendments to the Terms and Conditions shall take effect within 2 weeks of their publication in the manner described in the preceding sentence. Amendments to the Terms and Conditions do not affect acquired rights relating to sales contracts already concluded, and Orders placed by Customers before the amendments to the Terms and Conditions come into force will be processed in accordance with the existing provisions of the Terms and Conditions. Notice of any amendment to the Terms and Conditions will be given no later than 14 calendar days before the amended Terms and Conditions come into force.
4. Any disputes arising from sales contracts between the Online Shop and consumers shall be resolved in the first instance through negotiation, with the aim of reaching an amicable settlement. However, if this proves impossible, or is unsatisfactory to either party, disputes shall be settled by the competent ordinary court, in accordance with paragraph 5.
5. Judicial settlement of disputes:
5.1. Any disputes arising between the Service Provider and a Service User who is also a Consumer shall be submitted to the courts having jurisdiction in accordance with the provisions of the Code of Civil Procedure of 17 November 1964 (Journal of Laws of 2014, item 101, as amended).
5.2. Any disputes arising between the Service Provider and a Service User who is not also a Consumer shall be referred to the court having jurisdiction over the Service Provider’s registered office.